Paper jams can happen to almost any printer – it’s all too easy for a sheet of paper to get stuck at some point on its journey through the print roller.

For help solving various printer problems, see our guide to using the printer troubleshooter tool

How to fix a paper jam

Precise instructions on how to deal with a paper jam will vary depending on your printer. Your printer may automatically detect a paper jam and display an on-screen warning showing steps you can take.

In most cases, power down the printer and remove the mains cable. Then try to locate the jam. Remove the loading tray so see if you can access the jammed paper. There may be a rear panel you can remove to gain easier access to stuck sheets, too.

Whatever you do, make sure you pull the paper out carefully and slowly – pulling too hard or fast could rip the paper and leave bits behind, blocking the roller feed.

If it's time to replace your faulty printer, see our Which? reviews of the best printers.