If you’ve downloaded a song or an app from the iTunes or App Store and you’re not happy with your purchase, then you can still get a refund. Even if the costs involved are small, it’s worth reclaiming your money if you’re not satisfied that an app functions as it’s been described, for instance.
Time is of the essence, and it’s best to start the refund process immediately after trying the app, album or song and realising you’re not pleased with it.
Refund via iTunes
The easiest way to claim your refund is to use the iTunes software on your computer – this isn’t something you can do on the App Store on an iPhone or iPad.
Open iTunes on your computer and make sure you’re logged in. You should see your name at the top of the window. Click on your name and select Account Info from the drop-down menu that appears.
You’ll be prompted to type in your password for your iTunes or iCloud account. Enter this, then click to continue.
You should see a section called Purchase History in the middle of the page (if not, make sure that you have clicked on iTunes Store in the options at the top of the page.
Under Purchase History, click See All. You should now see a list of all the recent items you’ve bought with your Apple account. Songs, albums and apps will all be listed, with the most recent items as the default view. Click Previous or Next to change the dates.
Report a problem
Find the relevant item and click Report a problem, which should be listed next to it. This will open a web browser page – enter your iTunes password here.
In the new page that opens, select a reason for reporting the problem from the drop-down list that’s supplied. Explain your reason for wanting a refund in the text box.
Make sure that you describe the issue with sufficient detail, then click Submit. On the next page, select Request Refund. The refund may take a week to be credited.