Occasionally, Skype may struggle to recognise your hardware – your webcam, speakers and microphone. If this happens, on Skype for Windows Desktop, click Tools and then Options to test each component.
Test your webcam
Click Video settings in the left-hand column. If you see a message saying Skype couldn’t find a webcam or Can’t start video, your webcam may lack up-to-date drivers.
You can download and install the latest webcam drivers from the manufacturer’s website, then test your webcam again. If it’s working properly, you’ll see a video of yourself being shown.
Test your microphone
Click Audio settings in the left-hand column. Speak into the microphone – an animated green bar shows the volume. If you don’t see it, click the Microphone menu and choose another device and keep testing it until you see the green bar move.
Test your speakers
Click Audio settings in the left-hand column, and click the blue arrow next to Speakers. You should hear the Skype dialling sound – an animated green bar shows the volume. If not, select a different device from the Speaker pop-up menu if available and try again until you do get sound.
Check the volume sliders are set correctly and not switched to mute. If you’re using external microphones or speakers, check that they’re plugged into the correct port.