Getting your computer to recognise your camcorder or camera when you plug it in can sometimes be an issue. Often the problem is specific to the camera or software you’re using and you should check the help section of the manufacturer’s website. However, whether you’re using a Canon camcorder or a Sony camcorder, there are some general connections problems can be quickly fixed.
Connect the memory card directly
If you usually connect your camera to your computer by a cable to read the pictures on your camera, you may find it easier to remove the memory card from the camera and plug the memory card directly into your computer instead.
Many laptops have built-in SD/SDHC memory card readers. If yours doesn’t, you can buy a simple USB SD memory card reader cheaply online, typically for under £5.
Camera or camcorder not recognised
If you’ve plugged your camera or camcorder into the computer, Windows will launch the Autoplay dialog box prompting you to import pictures and videos. If Windows can’t recognise the connected device, follow these steps to help resolve the problem:
Check that the cables are securely connected, and the camera or camcorder is switched on. Plug the camcorder into the mains as some connection problems can be due to running from the battery pack.
Make sure the hardware is working properly. Run Windows 7’s Hardware and Devices troubleshooter to see if it can automatically fix the problem:
1. Click the Start button, and in the search box, type troubleshooting. From the results, click Troubleshooting.
2. In the Hardware and Sound section, click Configure a device.
3. Follow the instructions on screen to see if that solves the problem.
Check you have the correct driver for your camera so that Windows 7 can recognise it.
If you’ve previously been able to connect the camera, the problem may lie with your computer’s USB port.
Windows AutoPlay won’t appear
If the AutoPlay dialog box doesn't appear when you connect the camera to your computer, it might be turned off. You can import pictures and videos through Windows Explorer instead:
1. Click the Start button, and then click Computer.
2. In the navigation pane on the left side of the window, under Computer, right-click your connected device. For instance, if you’ve connected a digital camera, right-click the digital camera, and then click Import pictures and videos.
3. You can choose to tag pictures by typing a name in the Tag these pictures (optional) box.
4. Click Import. A new window will open, showing the imported pictures and videos.