Q) I want to change providers, but I am put off by the hassle of contacting everyone with a new email address. Can I change my provider and keep my email address?
With a BT email address
It looks like you will have to pay to keep the email address, but it is very cheap at £1.60 a month, but you might want to confirm this with BT, too. See the following link that explains your options: community.bt.com/t5/Email/Keeping-BT-email-address-after-cancelling-BT-Broadband/td-p/1366061.
Move to webmail
If you don’t want to pay the charge and be tied to your supplier, you can use an alternative webmail email service such as Hotmail (now known as Outlook.com) Gmail or Yahoo! mail. These are free webmail email services that are not linked to your internet supplier and can be accessed on any computer with an internet connection, regardless of your ISP.
Don’t rush into a new ISP email address
You also don’t have to use the email address that’s offered by your new supplier, either. For example, you could take Sky broadband without having to use the free Sky email address that will be offered to you. You can easily use Hotmail instead, for instance.
Alternatively, you could keep your BT email address going with the additional payment for a couple of months, so you can get used to using your new webmail address. This will give you time to email everyone in your address book to inform them of your new address and to get used to using it yourself, too.