We've heard from a number of readers who've complained that after installing the Windows 10 Creators Update, they've lost the use of the Edge browser. We have a short-term fix for this, which is a known issue that Microsoft is working to resolve.
The Creators Update was a large package of changes to Windows 10, rolled out by Microsoft earlier in the summer. In effect, it was an overhaul of the operating system, making numerous changes throughout - including to Edge, the Windows 10 browser.
However, the Creators Update has had its share of teething problems, including issues with Edge itself.
Fix: uninstall Trusteer Rapport to fix Edge
One trick that's worked for many users is to uninstall Trusteer Rapport from their computers. In fact, uninstalling Rapport and then promptly reinstalling a newer version has fixed the Edge problem entirely, according to Which? Computing members who have been in touch with us.
Rapport is a piece of security software that's often given away free by banks when you bank online with them. It gives an element of extra safety when banking online. However, as it interacts with your web browser, including Edge, conflicts can be possible.
We recommend temporarily uninstalling Rapport in order to get Chrome back up and running. To do this, click the Windows Key + R to open the Run dialogue box, then type in appwiz.cpl and click Enter. This opens your list of programs.
Scroll through the list to find Trusteer Rapport. Right-click to highlight it, then click the Uninstall (or Uninstall/Change) button in the top toolbar and follow the on-screen steps.
From this point on, you'll see quite a few prompts from Trusteer, as it guides you through the uninstallation process. This is a little more heavy-handed than you'll typically encounter when uninstalling a program, but follow each in turn, confirming you wish to uninstall. For more on these steps, see the guide on Trusteer's official site.
Is it safe to bank online without Trusteer Rapport?
Of course, with Rapport removed, you may begin to worry that your online banking is less secure.
Even without Rapport, you'll still need to follow a series of security and login steps to get to your online bank account - these are put in place by your bank, not Trusteer, and are there to keep your details safe.
If you'd prefer not to remove Trusteer Rapport, and wait instead for Microsoft to issue a fix for Edge, then it's best to use Internet Explorer (built into Windows 10, but somewhat hidden away) or an alternative browser, such as Chrome or Firefox.
Learn how to change your default browser from Edge in Windows 10
How can I reinstall Trusteer Rapport?
According to Which? Computing members who have been in touch with us, reinstalling a newer version of Rapport will let Edge work as normal.
To do this, while using Edge, head to Trusteer's installation page and select your bank from the drop-down list to begin installation. The software is free to download and install.