Launched in October 2014, the Tesco Hudl2 was the eagerly anticipated follow-up to the original Tesco Hudl. With a very reasonable price tag, decent tech specs and stylish looks, it was immensely popular - but sadly, discontinued by Tesco.
Some Hudl users have told us they’ve experienced various problems when charging their device, which has caused disappointment and frustration.
Hudl charging problem
Some users have reported it can take days for their Hudl2 to reach a full charge, while others have been unable to charge their Hudl2 at all.
Some have also reported problems using the device while it’s charging, with the battery seeming to expend more energy than it can take in. They noticed the charge level dropping even though the device was plugged in.
How to fix a Tesco Hudl
While waiting for an official fix, many Hudl2 users have tried to solve the charging issue for themselves – with mixed and often disappointing results.
We got in touch with Tesco and found the supermarket giant has released a permanent fix which should solve your charging problems for good. A Tesco spokesperson told us:
A software update went live that aims to fix the charging issues which a small number of users have experienced. The majority of Hudl2 users will receive this update by the 27th January 2015 and they will need to accept the update in order for the issue to be resolved.
Your Hudl2 should automatically find the update and ask whether you’d like to download it – a star logo will appear in the top left-hand corner of the screen, and you will need to accept the request.
If you want to apply the software update manually, you should also be able to find it in your Hudl2’s settings.
What if your Hudl still doesn’t charge?
Tesco is confident that users won’t experience any issues charging their device once the fix is applied.
A Tesco representative advised us that any customers unhappy with the fix, or who still need support, should contact the Tesco electrical helpline team on 0800 323 4065 (or +44 3301 234065 from overseas or a mobile). Again, please do tell us in the comments below if you have any issues on that front.